These are our terms and conditions. Please read them with care.

Carriage & Conditions
We aim to provide you with a good, reliable service and high quality products that you are completely satisfied with, and therefore we ask you to read the following terms & conditions carefully before placing an order with us. Please note that these terms & conditions have been updated on 01/09/2008.

Making a purchase
You can place an order on our shop page at any time of the day or night, but if you prefer, you can order by telephone between Monday and Friday, 9am - 4pm by ringing our dedicated ordering line 0871 7502479.

Please include with your order:

Terms & Conditions
Delivery Schedule
Despatch days: Monday - Thursday
Delivery days: Tuesday – Friday
Orders will be despatched for delivery on the day you specify when ordering your goods.  Frozen goods will arrive before midday.  We can arrange an earlier service (before 10:30 or before 9am).  These incur a surcharge of £5 and £10.  Saturday deliveries are possible but incur a surcharge of £20.

Non-frozen goods will be sent on a next day service.
If your order hasn't arrived between 9am and 5pm on the scheduled day of delivery, please contact us within 24 hours.

If we are out of stock, we will let you know and will arrange to send the goods as soon as they are available.

Signing & checking deliveries
Upon receipt of your order you will be asked to sign for the goods received in good condition and the correct quantity or weight as ordered. Our priority is to make sure that all our goods reach you in good condition.

Very occasionally a sub-standard product or a product that has been damaged during transit may reach you. If this occurs, please reject the damaged item or items, and ask the delivery company to return it/them to us. It is important to write on the delivery note the quantity and product that you have rejected and why you have rejected it.  If any part of one individual package or box is damaged, then we ask you to reject the whole package or box (containing all the items) to return to us.

If you need to get a neighbour to sign for the delivery, please ask if they can check the perishable items in the delivery for you.  If this is not possible, and you require the delivery to be left without being checked or signed for, please note that we cannot accept responsibility for claims of loss of the whole order or damage on perishable items.

Once we have received the damaged goods back from you, via the delivery company, we will credit you or replace the goods, free of charge.

Prices
We update our prices regularly, and the prices which apply will be those stated on the website at the time of order. Payment in British pounds sterling only.

Privacy Policy
We do not disclose buyer information to third parties. All information is collected lawfully under the Data Protection Act 1998. It is used only and directly by Sublime Food Ltd to facilitate the despatch of orders. We may also use contact information to elicit feedback about our service and update you about our products.

Cancellation Rights
For non-perishable items, there is a 7 working-day cancellation period from the day following receipt of goods. Customers are required to send notice of cancellation in writing, by fax or email, and return the goods unopened and undamaged within 30 days. The return can be arranged by Sublime Food, and will be charged at cost. A full refund will be made within 30 days of receipt of goods.

This cancellation period does not apply to our Frozen fruits.

Complaints
Sublime Food Ltd aims for full customer satisfaction. However, if you are not completely happy with your purchase, or any part of our service, then please contact us within 48 hours of delivery by email at info@Sublimefood.co.uk , or write to us at Sublime food ltd, 66 Pentstemon Drive, Swanscombe, Kent DA10 0NJ. It will be dealt with within 7 working days.

Carriage Charges
We deliver direct to your door throughout the UK, via overnight courier.  The prices of our frozen food includes delivery – Except for the smallest box, the 2.4Kg, which incurs a delivery charge of £10.  Otherwise, our carriage rates depend on the weight of the consignment, and the delivery location.  To help you decide what to buy and how much it will cost to send, please see carriage charges on the following tables:
 :
Location Carriage cost (£'s) up to 10kg Cost increment (£'s) per 5kg thereafter
Most England & Wales postcodes 8.50 1.25
Areas north of Edinburgh and Glasgow 25.00 1.25
BT 33.00 5.00
Eire 50.50 11.25
Channel Islands
And Scottish Isles 50.50 11.25
Isle of Man 50.50 11.25

Due to the nature of our products, we can only accept orders for perishable items for the British mainland.  For delivery further afield of non-perishable items, such as our boosters, snack bars or equipment, please call us for a quote.