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Terms And Conditions Of Use

These are our terms and conditions. Please read them with care.

Carriage & Conditions
We aim to provide you with a good, reliable service and high quality products that you are completely satisfied with, and therefore we ask you to read the following terms & conditions carefully before placing an order with us. Please note that these terms & conditions have been updated on 01/01/2014.

Making a purchase
You can place an order on our shop page at any time of the day or night, but if you prefer, you can order by emailing or by calling either 07747 401674 Monday to Thursday between 10am and 5pm.

Please include with your order:
  • A phone number where you can be contacted on the due delivery day
  • A full correct name, address and postcode. No delivery can be made without these details, and no liability will be accepted for deliveries misplaced due to an incorrect address or postcode
  • Your credit or debit card details for payment. We accept payments via PayPal, bank transfer or by cheque.  Please allow time for your cheque to clear before we dispatch your order or ask us for our bank details for your bank transfer. If paying by cheque or bank transfer, please always use your order number as a reference of your payment
  • Special instructions, signing & checking deliveries. We require your delivery to be checked and signed for on receipt, but if you cannot sign for it, please ensure that there will be someone who can check and sign for it on your behalf.  Unsigned deliveries can only be agreed with us on the understanding that Sublime Food Ltd will not be responsible for any loss or damage to the delivery.  Please read the section below on signing & checking deliveries before agreeing to receive your delivery unsigned or unchecked.
Terms & Conditions
Delivery Schedule
Dispatch days: Monday - Thursday
Delivery days: Tuesday – Friday
Orders will be dispatched for delivery on Mondays and Thursdays, unless agreed otherwise.  Frozen goods will arrive between 8am and midday.  We can arrange an earlier service (before 10:30am or before 9am).  These incur a surcharge of £5 and £10 respectively.  Unfortunately Saturday deliveries are not possible.

Non-frozen goods will be sent on a next day service.
If your order hasn't arrived between 8am and 5pm on the scheduled day of delivery, please contact us immediately after the passed delivery time.

If we are out of stock, we will let you know and will arrange to send the goods as soon as they are available.

Signing & checking deliveries
Upon receipt of your order you will be asked to sign for the goods received in good condition and the correct quantity or weight as ordered. Our priority is to make sure that all our goods reach you in good condition.

Very occasionally a sub-standard product or a product that has been damaged during transit may reach you. If this occurs, please reject the damaged item or items, and ask the delivery company to return it/them to us. It is important to write on the delivery note the quantity and product that you have rejected and why you have rejected it.  If any part of one individual package or box is damaged, then we ask you to reject the whole package or box (containing all the items) to return to us.

If you need to get a neighbor to sign for the delivery, please ask if they can check the perishable items in the delivery for you.  If this is not possible, and you require the delivery to be left without being checked or signed for, please note that we cannot accept responsibility for claims of loss of the whole order or damage on perishable items.

Once we have received the damaged goods back from you, via the delivery company, we will credit you or replace the goods, free of charge.

We update our prices regularly, and the prices which apply will be those stated on the website at the time of order. Payment in British pounds sterling only.

Privacy Policy
We do not disclose buyer information to third parties. All information is collected lawfully under the Data Protection Act 1998. It is used only and directly by Sublime Food Ltd to facilitate the dispatch of orders. We may also use contact information to elicit feedback about our service and update you about our products.

Cancellation Rights
For non-perishable items, there is a 7 working-day cancellation period from the day following receipt of goods. Customers are required to send notice of cancellation in writing, by fax or email, and return the goods unopened and undamaged within 30 days. The return can be arranged by Sublime Food, and will be charged at cost. A full refund will be made within 30 days of receipt of goods.

This cancellation period does not apply to our Frozen fruits.

Sublime Food Ltd aims for full customer satisfaction. However, if you are not completely happy with your purchase, or any part of our service, then please contact us within 48 hours of delivery by email at , or write to us at Sublime Food Ltd, Unit 1 Shoreham Cementworks, Upper Beeding, Steyning BN44 3TX. It will be dealt with within 10 working days.

Carriage Charges
We deliver direct to your door throughout the UK, via overnight courier.  The prices of our products include delivery charges, unless otherwise stated.

Due to the nature of our products, we can only accept orders for perishable items for UK mainland.  For delivery further afield please call us on 07747401674 for a quote.